Conversations API
A dedicated management API for listing, creating, and managing conversations across all channels — widgets, surfaces, and apps.
The new Conversations API (/v1/conversations) gives you full CRUD over all your conversations from a single endpoint. List, create, update, and delete conversations — including those created by client token widgets and product surfaces.
This completes the two-tier access pattern used by platforms like Twilio Conversations and Intercom: a public client tier for embedded widgets, and an authenticated management tier for apps, dashboards, and integrations. Filter by source (app, client_token), surface ID, or client token ID to scope queries to exactly the conversations you need.
Build conversation sidebars, admin dashboards, or analytics pipelines without hitting the generic Records API.